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    Nebu | All FAQs

    Frequently Asked Questions

    Your complete guide to Nebu Jewellery, policies & care

    Are lab-grown diamonds real diamonds?
    Yes, 100%. lab-grown diamonds are chemically, physically and optically identical to mined diamonds. They are real diamonds created in a controlled environment using advanced technology — just ethically and sustainably.
    Do lab-grown diamonds come with certification?
    Absolutely. Every solitaire and diamond jewellery piece comes with an authentic IGI or GIA certificate, confirming its quality based on the 4Cs — Cut, Color, Clarity and Carat Weight.
    What is the difference between 14K and 18K gold?
    18K gold contains 75% pure gold (more luxurious, softer, richer color), while 14K contains 58.3% pure gold (slightly harder, more durable for everyday wear). Both are hallmarked and lifetime guaranteed.
    Can I wear my Nebu Jewellery every day?
    Yes! All our jewellery is designed for daily wear. We recommend removing it during heavy physical activity, swimming, or applying perfume/lotion directly on the piece to maintain its shine longer.
    How do I clean my Nebu Jewellery at home?
    Soak in warm water with a few drops of mild dish soap for 10–15 minutes. Gently brush with a soft toothbrush, rinse thoroughly, and pat dry with a soft cloth. We also offer free professional cleaning once a year.
    Is resizing possible on rings?
    Yes. Most rings can be resized ±2 sizes free of cost within 30 days of purchase. After that, a nominal charge applies. Engraved or eternity bands cannot be resized.
    What is your return/exchange policy?
    We offer 15-day money-back (no questions asked) on all eligible jewellery. Full-value exchange within 15 days, and lifetime exchange/buyback on gold & diamond pieces as per our policy.
    Is Cash on Delivery (COD) available?
    Yes, COD is available on select prepaid-eligible orders under ₹49,999 across India (except diamond & gold jewellery above certain value for security reasons).
    Do you offer customization or engraving?
    Yes! We offer name/initial engraving, custom ring sizes, and select design modifications. Customized pieces are made-to-order and not eligible for return (only lifetime warranty applies).
    How long does delivery take?
    Ready-to-ship items: 5–8 business days
    Made-to-order/custom pieces: 8–15 business days
    Heavy necklaces/bracelets: up to 21 days
    All shipments are fully insured and trackable.
    Still have questions?

    Email: business@logiology.com
    Call / WhatsApp: +91 990987100 (Mon–Sat, 10 am – 5 pm)
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